Purpose
Displays the real time states of the users in your choice of Hunt Groups. Drag and drop the widget to your chosen position on the Lower Widget View
Benefits
Shows you, in real time, the state of your users so you can react immediately to ensure performance levels are maintained
Questions it will answer
How many users are available to make/answer calls, right now?
Are too many users Not Available?
Hunt group and time period selection
The User States Widget on each of your Manager Dashboards can report on your own choice of Hunt Groups and Time Periods
- Right Click on the Widget view to select the Hunt Groups you wish to display, as well as the Totals