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MANAGER DASHBOARD
Dashboard Views
Call View
System View
User View
Service View
Widgets
Answered Calls
Outgoing Calls
Abandoned Calls
Answered Ring Time
Abandoned Ring Time
Queue States
User States
Overflow Out
Overflow In
Single Figure
Report Generator
Report Selection
Report Scheduler
Reports Explained
Call Summary
Answered Calls
Outgoing Calls
Abandoned Calls
Overflow In
Overflow Out
User Call Activity
User State Activity
Answered User Ranking
Outgoing User Ranking
Who Users Called
Service Level
Answered Ring Time
Abandoned Ring Time
Who We Answered
Who Abandoned
Report Definitions
Answered Calls
Outgoing Calls
Abandoned Calls
Internal / Non-Queue Calls
All Calls
Service Level
Other
System Wide Settings
General
Server Communications
HuntGroup Selection
Email
Call Targets
Support Reports
About Manager Dashboard
Navigation
Mouse Clicks
View Buttons
Time Period
USER SIDEBAR
Sidebar Icons
User States
Sidebar Views
Answered
Outgoing
Combined
HuntGroup View
Sidebar System Tray Icon
Sidebar Configuration
Connection Settings
Set Hunt Groups
Position
Column Display
Show/Hide Options
Navigation
This section explains the simple navigation techniques used in the Manager Dashboard.