Purpose
Provides you with a selection of 22 real time Parameters that can be selected for you choice of Hunt Groups. Drag and drop the widget to your chosen
position on the Lower Widget View and select the Parameter and Hunt Groups you require. The parameters are:
- Answered Calls - Day
- Answered Calls - Hour
- Average Answered Ring Time - Day
- Average Answered Ring Time - Hour
- Average Answered Call Talk Time - Day
- Average Answered Call Talk Time - Hour
- Abandoned Calls - Day
- Abandoned Calls - Hour
- Average Abandoned Time - Day
- Average Abandoned Time - Hour
- Outgoing Calls - Day
- Outgoing Calls - Hour
- Average Outgoing Call Time - Day
- Average Outgoing Call Time - Hour
- Service Level - Day
- Service Level - Hour
- Users On Incoming Calls
- Users On Outgoing Calls
- Users Available
- Users In DND State
- Current Queue Length
- Longest Waiting Call
Benefits
Real time statistics enable you to react immediately to call and queue activity. Enables you to improve your customer service and effectively plan your
resources
Hunt group and time period selection
The Single Figure Widget on each of your Manager Dashboards can report on your own choice of Hunt Groups and Time Periods
- Right Click on the Widget view to select the Parameter and Hunt Groups you wish to display