HuntGroup View Online Help

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MANAGER DASHBOARD

Dashboard Views


	Call View


	System View


	User View


	Service View


	Answered Calls


	Outgoing Calls


	Abandoned Calls


	Answered Ring Time


	Abandoned Ring Time


	Queue States


	User States


	Overflow Out


	Overflow In


	Single Figure

Report Generator


	Report Selection


	Report Scheduler

Reports Explained


	Call Summary


	Answered Calls


	Outgoing Calls


	Abandoned Calls


	Overflow In


	Overflow Out


	User Call Activity


	User State Activity


	Answered User Ranking


	Outgoing User Ranking


	Who Users Called


	Service Level


	Answered Ring Time


	Abandoned Ring Time


	Who We Answered


	Who Abandoned

Report Definitions


	Answered Calls


	Outgoing Calls


	Abandoned Calls


	Internal / Non-Queue Calls


	All Calls


	Service Level


	Other

System Wide Settings


	General


	Server Communications


	HuntGroup Selection


	Email


	Call Targets


	Support Reports


	About Manager Dashboard


	Mouse Clicks


	View Buttons


	Time Period


	User States


	Answered


	Outgoing


	Combined


	HuntGroup View

Sidebar System Tray Icon

Sidebar Configuration


	Connection Settings


	Set Hunt Groups


	Position


	Column Display


	Show/Hide Options

Reports Explained

User Call Activity summary page example

This section details the information that is in each HuntGroup View report and the questions they will answer.

If you require further assistance with this topic contact: support@iteluk.com Tel. 01244 670200

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