Purpose

Provides a report showing the types of calls handled by users in your choice of Hunt Groups. The report provides totals across the specified time period, the talk time and the times that calls were handled. Data is provided by Hunt Group and individual users

Benefits

Allows a business to analyse the activity relating to calls, time spent on calls and time of day for individuals and Hunt Groups

Questions it will answer

What types of call are users handling and when?
How long are users talking on those calls?