| Answered | Number of answered calls (Incoming Hunt Group calls that have rung at a user’s handset and been answered). Includes calls answered by Voicemail |
| Direct Answered | Number of answered calls that arrived direct into the Hunt Group and then been answered |
| Overflow Answered | Number of calls that overflowed into the Hunt Group and were then answered |
| Average Answered Call Duration | The average call duration for all the incoming answered calls |
| Total Answered Call Duration | The total call duration for all the incoming answered calls |
| Duration of Call | The elapsed time between an incoming call being answered to its completion |
| Answered < Target Answer Time | Number of calls answered before your configured Target Answer Time |
| Answered > Target Answer Time | Number of calls answered after your configured Target Answer Time |
| Current Target Time | The ringing time you have configured as a target that you wish to answer all calls within |
| Ring Time | The elapsed time that a call had been ringing before being answered |
| Average Answer Time | The average time that calls have been ringing before being answered |
| Longest Answer Time | The longest time a call has been ringing before being answered |