Purpose
Shows the time taken by callers to abandon a call before being answered by a Hunt Group user. Drag and drop the widget to your chosen position on the
Lower Widget View
Benefits
You can see at a glance how long callers have queued before deciding to abandon the call, and if any are being abandoned outside of your defined targets.
This helps identify at what time callers are abandoning, allowing you to revise your queue announcements and times
Questions it will answer
How long does it take unanswered callers to abandon their call?
How many calls are being abandoned after your defined Target Answer Time?
When am I missing calls?
Hunt group and time period selection
The Abandoned Ring Time Widget on each of your Manager Dashboards can report on your own choice of Hunt Groups and Time Periods
- Right Click on the Widget view to select the Hunt Groups you wish to display, as well as the Totals
- Click on the Time Period button at the bottom of the view to display data over the last Hour, Day, Working Week, 7 Days, 30 Days or 3 Months
- Double Click to access the Report Generator for your choice of Hunt Group and Time Period