Purpose

Shows the users who have answered the incoming calls for the Hunt Group(s) to which you have been assigned. Number of calls, Average and Total Talk Times are shown for each user

Benefits

By giving you visibility of the real time performance of your Hunt Group colleagues, you can see what is required to get to the top of the "league table"

Questions it will answer

Who is answering the most calls?
Who is spending the most time on calls?
How many calls am I behind?
Is our average call time in line with our expectations?
Which user has the longest Average Talk Time?