Purpose

Gives each user an overview of the activity that day for their particular Hunt Group. Shows totals for all call types for the Day, Current Hour and Last Hour. The Service Level, Average Ring Time and Average Time to Abandon are also shown

Benefits

By giving you visibility of the real time performance of your Hunt Group as a whole, you can see what is required to maintain service levels

Questions it will answer

How many calls are my Hunt Group handling?
What types of calls are we dealing with?
Is my Hunt Group achieving its defined Service levels?