| Abandoned | Number of abandoned calls (Incoming Hunt Group calls abandoned by the caller without being answered) |
| Direct Abandoned | Number of abandoned calls that arrived direct into the Hunt Group and then abandoned |
| Overflow Abandoned | Number of abandoned calls that overflowed into the Hunt Group and then abandoned |
| Abandoned < Target Answer Time | Number of calls abandoned before your configured Target Answer Time |
| Abandoned > Target Answer Time | Number of calls abandoned after your configured Target Answer Time |
| Ringing time of Call | The elapsed time that a call had been ringing before being abandoned |
| Average Abandon Time | The average time that calls have been ringing before being abandoned |
| Longest Abandon Time | The longest time a call has been ringing before being abandoned |