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MANAGER DASHBOARD
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System View
User View
Service View
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Answered Calls
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Abandoned Calls
Answered Ring Time
Abandoned Ring Time
Queue States
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Overflow Out
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Single Figure
Report Generator
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Reports Explained
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Answered Calls
Outgoing Calls
Abandoned Calls
Overflow In
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User Call Activity
User State Activity
Answered User Ranking
Outgoing User Ranking
Who Users Called
Service Level
Answered Ring Time
Abandoned Ring Time
Who We Answered
Who Abandoned
Report Definitions
Answered Calls
Outgoing Calls
Abandoned Calls
Internal / Non-Queue Calls
All Calls
Service Level
Other
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HuntGroup Selection
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USER SIDEBAR
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HuntGroup View
Sidebar System Tray Icon
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Reports Definitions
This section is used to define all the terms that are used within the HuntGroup View reports.