Purpose
Shows the time taken by your users to answer incoming Hunt Group calls for your choice of Hunt Groups and Time Period. Drag and drop the widget to your
chosen position on the Lower Widget View
Benefits
You can see at a glance how quickly your users are answering calls, and if any are being answered outside of your defined targets. This identifies times
when may need to manage resources to answer calls more effectively
Questions it will answer
How long does it take you to answer calls?
How many calls are being answered after your Target Answer Time?
Hunt group and time period selection
The Answered Ring Time Widget on each of your Manager Dashboards can report on your own choice of Hunt Groups and Time Periods
- Right Click on the Widget view to select the Hunt Groups you wish to display, as well as the Totals
- Click on the Time Period button at the bottom of the view to display data over the last Hour, Day, Working Week, 7 Days, 30 Days or 3 Months
- Double Click to access the Report Generator for your choice of Hunt Group and Time Period