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MANAGER DASHBOARD
Dashboard Views
Call View
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Answered Ring Time
Abandoned Ring Time
Queue States
User States
Overflow Out
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Single Figure
Report Generator
Report Selection
Report Scheduler
Reports Explained
Call Summary
Answered Calls
Outgoing Calls
Abandoned Calls
Overflow In
Overflow Out
User Call Activity
User State Activity
Answered User Ranking
Outgoing User Ranking
Who Users Called
Service Level
Answered Ring Time
Abandoned Ring Time
Who We Answered
Who Abandoned
Report Definitions
Answered Calls
Outgoing Calls
Abandoned Calls
Internal / Non-Queue Calls
All Calls
Service Level
Other
System Wide Settings
General
Server Communications
HuntGroup Selection
Email
Call Targets
Support Reports
About Manager Dashboard
Navigation
Mouse Clicks
View Buttons
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USER SIDEBAR
Sidebar Icons
User States
Sidebar Views
Answered
Outgoing
Combined
HuntGroup View
Sidebar System Tray Icon
Sidebar Configuration
Connection Settings
Set Hunt Groups
Position
Column Display
Show/Hide Options
View Buttons
HuntGroup View uses some common navigation techniques:
Action
Icon
Result
Expand/Shrink
Toggles any view between a Dashboard or Full Screen View - focus on one particular parameter for your HuntGroup
Dashboard/Lower Screen
Toggles between the Default Dashboard view and a view showing the Lower 6 widgets only - focus on specific widgets for your HuntGroup
Dashboard/Reports
Toggles between the Full Dashboard View and Report Generator - allows access to the Reports without using the Double Left Click option from a particular parameter