Purpose
The Service View displays your current Service Level, based on whether calls have been answered within your defined Target Answer Time
Benefits
You can see at a glance how your Hunt Groups are performing and react immediately by managing your users to meet your targets
Questions it will answer
How are your Hunt Groups performing?
Hunt group and time period selection
The Service View on each of your Manager Dashboards can report on your own choice of Hunt Groups and Time Periods
- Right Click on the Service View graph to select the Hunt Groups you wish to display, as well as the Target Service level
- Click on the Time Period button at the bottom of the view to display data over the last Hour, Day, Working Week, 7 Days, 30 Days or 3 Months
- Double Click to access the Report Generator for your choice of Hunt Group and Time Period