Purpose

Shows the users, in a combined view, who have made and answered calls for the Hunt Group(s) to which you have been assigned. Number of calls, Average and Total Talk Times are shown for each user. The answered calls are shown in orange, the outgoing calls are shown in yellow

Benefits

By giving you visibility of the real time performance of your Hunt Group colleagues, you can see what is required to get to the top of the "league table"

Questions it will answer

Who is making and answering the most calls?
Who is spending the most time on calls?
How many calls am I behind?
Which user has the longest Average Talk Time?