Purpose

Provides a single report showing the outcome of all calls in each of the IPO's Hunt Groups. The report provides totals across the specified time period. Data is provided by Hunt Group and individual users

Benefits

Allows a business to compare the type call activity across Hunt Groups and individual users

Questions it will answer

Which is the busy Hunt Group?
Are calls Overflowing?
Who is answering or making most calls?
Are any callers Abandoning?