Purpose
hows how many calls have overflowed into a selected Hunt Group from another. Drag and drop the widget to your chosen position on the Lower Widget View
and select the "In To" and "Out From" Hunt Groups you require
Benefits
Lets you see where queuing calls have overflowed in from another Hunt Group when the call has queued beyond your defined overflow limits. Enables you to
effectively plan your resources and spread the incoming call workload
Questions it will answer
How many calls are overflowing to your HuntGroup and where from?
Hunt group and time period selection
The Overflow In Widget on each of your Manager Dashboards can report on your own choice of Hunt Groups and Time Periods
- Right Click on the Widget view to select the Hunt Groups you wish to display, as well as the Totals
- Click on the Time Period button at the bottom of the view to display data over the last Hour, Day, Working Week, 7 Days, 30 Days or 3 Months
- Double Click to access the Report Generator for your choice of Hunt Group and Time Period