Purpose

Provides a report showing the ranking of users who have answered calls for you chosen Hunt Groups. These are sorted by total number of calls and also show Average and Total Call Time for each user over your chosen time period

Benefits

Allows a business to see who is answering the most calls in a Hunt Group and how the load is being shared

Questions it will answer

Who is answering answering the most calls in a Hunt Group?
How are the calls being spread among the users?