Purpose

Provides a report showing when callers have abandoned calls for your chosen Hunt Group(s). It shows how many calls have been abandoned before and after your defined target time and the average time to abandon. This information is broken down by Day or Hour as appropriate, based on your chosen time period

Benefits

Allows a business to see how many calls are being abandoned and whether this is within defined targets. This may be used to help in the effective management of resources

Questions it will answer

How long are customers waiting till they abandon a call?
How many calls are being abandoned after our defined targets?