Outgoing | Number of outgoing calls (Calls that have been made by the Hunt Group users to external phone numbers) |
Short Outgoing | Number of outgoing calls that with a duration time less than your configured parameters |
Long Outgoing | Number of outgoing calls that with a duration time more than your configured parameters |
Call Threshold | The Outgoing Short Call value you have configured as a target time that you wish to define as an acceptable outgoing call |
Average Outgoing Call Duration | The average call duration for all outgoing calls |
Total Outgoing Call Duration | The total call duration for all outgoing calls |